Term & Conditions
TERMS & CONDITIONS
Last updated: October 24, 2026
These Terms & Conditions govern purchases made through claryven.com and the use of Claryven digital products.
By placing an order, you agree to these Terms & Conditions.
1. Seller Information
The seller is:
Sonia Alecci, trading under the brand Claryven
Via Bologna 6
Custonaci (TP), Italy
VAT No.: 02824620815
Email: support@claryven.com
Website: https://www.claryven.com
2. Digital Products
Claryven sells digital educational and organizational resources.
The main product currently offered is:
The Claryven Clear Signal Method™ — $27 USD
The checkout may also offer an optional order bump:
The Story So Far — $12 USD
Unless otherwise stated, purchases are one-time payments and are not subscriptions.
Prices displayed at checkout are the prices applicable at the time the order is submitted.
3. Digital Delivery
Products are delivered electronically.
After successful payment, customers receive digital delivery instructions at the email address entered during checkout.
Customers are responsible for:
Providing a valid email address
Checking spam, junk, and promotions folders
Keeping purchase and delivery emails accessible
Downloading and securely storing purchased files
If you do not receive your digital delivery information, contact:
4. Order Bump
The Story So Far is an optional additional digital product.
It is included in an order only when the customer actively selects the order bump during checkout.
The additional price is displayed before the customer completes the purchase.
5. Payments
Payments may be processed through third-party payment providers including:
Stripe
PayPal
Claryven does not directly store full credit or debit card details.
Payment providers may apply their own terms, security procedures, and privacy practices.
6. Seven-Day Claryven Refund Guarantee
Claryven voluntarily offers a 7-day refund guarantee for eligible purchases.
To request a refund, contact:
within 7 calendar days from the purchase date, using the email address associated with the order.
Approved refunds will normally be returned through the original payment method.
This voluntary commercial guarantee does not limit or replace any mandatory consumer rights that may apply under applicable law.
7. Statutory Consumer Rights and Digital Content
Consumers may have additional cancellation, conformity, refund, or other statutory rights depending on their place of residence and applicable law.
Nothing in these Terms excludes or restricts rights that cannot legally be waived.
Where applicable law requires specific consent before digital content can be supplied immediately during a statutory withdrawal period, Claryven may request that consent and acknowledgment during checkout.
For customers protected by European Union consumer law, statutory provisions concerning digital content, immediate performance, and withdrawal rights apply independently of Claryven's voluntary 7-day refund guarantee.
8. Personal Use License
All Claryven products are licensed for personal use only, unless Claryven expressly agrees otherwise in writing.
Purchasing a product does not transfer ownership of the intellectual property contained in that product.
You may use purchased resources for your own personal and family organization, including downloading, printing, and completing worksheets for personal purposes.
You may not:
Resell Claryven products
Redistribute purchased files
Share purchased files publicly
Upload purchased materials to public or shared platforms
Reproduce substantial portions of the materials for commercial purposes
Remove ownership, copyright, or brand notices
Use the materials to create competing commercial products
Claim Claryven content as your own
9. Intellectual Property
All Claryven materials, including text, graphics, product names, methods, layouts, digital resources, downloads, and branding, are protected by applicable intellectual property laws.
Claryven, The Claryven Clear Signal Method™, and associated materials remain the property of their respective rights holder.
Unauthorized copying, modification, distribution, republication, or commercial exploitation is prohibited.
10. Educational Information — Not Medical Advice
Claryven provides educational and organizational resources for adult children and families.
Claryven products do not provide:
Medical diagnosis
Medical treatment
Clinical assessment
Emergency services
Legal advice
Professional caregiving services
The Claryven Clear Signal Method™ is designed to help users organize observations, context, questions, and conversations.
It is not a substitute for professional medical advice, diagnosis, or treatment.
If you have concerns about a person's health, cognition, medication, safety, or wellbeing, contact an appropriately qualified healthcare professional.
In an emergency, contact the appropriate emergency services in your location.
11. No Secret Testing or Surveillance
Claryven does not encourage covert monitoring, secret testing, unauthorized access to another person's accounts, or invasive surveillance.
Customers are responsible for using Claryven products lawfully and respectfully and for protecting the privacy, dignity, and rights of family members and other individuals.
12. Artificial Intelligence and Privacy
Some Claryven materials may include guidance on organizing or anonymizing information before using artificial intelligence tools.
This guidance does not guarantee that any third-party AI service is confidential, secure, or appropriate for sensitive personal information.
Customers should avoid entering identifiable medical, financial, or other highly sensitive personal information into third-party AI tools unless they independently determine that doing so is appropriate and lawful.
13. Customer Responsibility
Every family situation is different.
Customers remain responsible for:
Decisions they make
Information they choose to record
Information they choose to share
Protecting confidential family information
Seeking professional advice where appropriate
Complying with applicable privacy and other laws
Claryven does not guarantee any particular family, medical, financial, or personal outcome from the use of its products.
14. Product Availability and Updates
Claryven aims to keep purchased resources reasonably accessible but does not guarantee that a particular download link or delivery method will remain available indefinitely.
Customers are encouraged to download and securely store purchased resources.
Claryven may update or improve products over time.
Unless expressly stated otherwise, purchasing one version of a product does not create a right to receive all future editions, products, or separately sold resources.
15. Website Availability
Claryven aims to maintain access to the website but cannot guarantee uninterrupted or error-free availability.
Access may occasionally be interrupted due to:
Maintenance
Technical issues
Security requirements
Third-party service outages
Circumstances beyond Claryven's reasonable control
16. Limitation of Liability
To the maximum extent permitted by applicable law, Claryven will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use the website or digital products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Third-Party Services
The Claryven website and checkout may rely on third-party services, including payment processors, hosting providers, email platforms, advertising technologies, and other technical providers.
Claryven is not responsible for third-party services outside its reasonable control.
Third-party services may be subject to their own terms, privacy policies, and procedures.
18. Privacy and Cookies
Personal information is handled in accordance with the Claryven:
Privacy Policy
Cookie Policy
Customers should review these documents before completing an order or using the website.
19. Marketing Communications
Purchasing a Claryven product does not automatically require a customer to consent to unrelated promotional marketing.
Where marketing consent is required under applicable law, it will be requested separately.
Customers may unsubscribe from promotional communications at any time using the unsubscribe link contained in the email or by contacting:
Transactional communications necessary to deliver or administer an order may still be sent.
20. Governing Law
These Terms are governed by the laws of Italy, without prejudice to mandatory consumer protection rights that may apply under the laws of the customer's place of residence.
Nothing in this clause removes any mandatory rights or jurisdiction protections granted to consumers under applicable law.
21. Changes to These Terms
Claryven may update these Terms when reasonably necessary because of changes to:
Products
Website functionality
Service providers
Applicable law
Business practices
The version applicable to a purchase is generally the version presented at the time the order is placed, except where mandatory law requires otherwise.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
23. Contact
Questions concerning an order or these Terms may be sent to:
Claryven
Sonia Alecci
Via Bologna 6
Custonaci (TP), Italy
VAT No.: 02824620815
Email: support@claryven.com