Privacy Policy
PRIVACY POLICY
Last updated: October 24, 2026
This Privacy Policy explains how Claryven collects, uses, stores, and shares personal information when you visit claryven.com, purchase a digital product, contact us, or interact with our communications.
1. Data Controller
The data controller is:
Sonia Alecci
Via Bologna 6
Custonaci (TP), Italy
VAT No.: 02824620815
Email: support@claryven.com
Brand: Claryven
Website: https://www.claryven.com
2. Information We Collect
Depending on how you interact with Claryven, we may collect the following information.
Information you provide directly
When you place an order, complete a form, or contact us, we may collect:
First name
Last name
Email address
Country
Information contained in communications you send to us
Marketing preferences and consent choices
Payment card information is not stored directly by Claryven.
Payments are processed by third-party payment providers such as Stripe and PayPal, which process payment information according to their own privacy policies and security procedures.
Purchase information
We may process information relating to:
Products purchased
Order date
Amount paid
Order status
Refunds
Payment method or payment provider
Delivery of digital products
Technical and usage information
When you visit the website, certain technical information may be collected, including:
IP address
Browser information
Device information
Pages visited
Referring page or advertising source
Cookie and consent preferences
Advertising interaction data
Date and time of website interactions
Where enabled, email systems may also record information such as email delivery, opens, and link interactions.
3. Sensitive Family or Health Information
Claryven's digital products are designed to help customers organize their own observations and family information.
Claryven does not require customers to submit medical records, diagnoses, private family notes, or other sensitive health information in order to purchase or use its products.
Please avoid sending sensitive medical or family information to Claryven by email unless it is strictly necessary for a customer support request.
Information entered by you into downloaded PDFs, worksheets, planners, or other digital resources remains under your control unless you voluntarily transmit that information to us.
4. Why We Use Personal Information
We may process personal information for the following purposes.
To process and fulfill purchases
This may include:
Processing orders
Delivering digital products
Sending purchase confirmations
Providing customer support
Processing refunds
The legal basis is generally the performance of a contract or steps taken at your request before entering into a contract.
To comply with legal obligations
We may retain and process transaction information where necessary to comply with accounting, tax, regulatory, or other legal obligations.
To send marketing communications
Where required by applicable law, we send promotional or marketing emails only after receiving appropriate consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting:
Transactional communications relating to an order, product delivery, security, or customer support are separate from marketing communications.
To operate, secure, and improve the website
We may process information to:
Prevent fraud or misuse
Maintain website security
Diagnose technical problems
Understand website performance
Protect our legitimate business interests
Where required by law, non-essential tracking technologies are activated only after consent.
Advertising and measurement
Claryven uses Meta technologies, including the Meta Pixel and Meta Conversions API, for advertising measurement, attribution, and campaign optimization.
Browser-based marketing tracking is subject to cookie and consent preferences where required by applicable law.
5. Cookies and Similar Technologies
Claryven uses cookies and similar technologies.
A consent management platform provided by Cookiebot by Usercentrics is used to manage cookie preferences.
Depending on your consent choices, cookies may fall into categories including:
Necessary
Preferences
Statistics
Marketing
More information is available in our Cookie Policy.
6. Service Providers
We use third-party providers to operate our business.
These may include:
Systeme.io
Website hosting, funnels, checkout functionality, customer management, email delivery, and automation.
Stripe
Payment processing, fraud prevention, and transaction management.
PayPal
Payment processing and transaction management.
Meta Platforms
Advertising, attribution, Meta Pixel, and Conversions API services.
Cookiebot by Usercentrics
Cookie consent management and cookie scanning.
We may also use technical, accounting, legal, domain, hosting, or professional service providers where reasonably necessary.
These providers process information according to their respective roles, contractual obligations, and privacy policies.
7. International Data Transfers
Some service providers may process information outside Italy or the European Economic Area.
Where European data protection law applies, international transfers will be handled using an applicable lawful transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, or another legally recognized safeguard where required.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
In particular:
Order and transaction records may be retained for the period required by tax, accounting, and other applicable laws.
Customer support correspondence may be retained for as long as necessary to resolve the request and protect legitimate business interests.
Marketing information may be retained until consent is withdrawn or the information is no longer necessary for the relevant purpose.
Cookie and tracking information is retained according to the duration stated in the applicable cookie declaration and provider settings.
When information is no longer required, it may be deleted or anonymized.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent at any time where processing is based on consent
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
European Economic Area
If the GDPR applies to you, you also have the right to lodge a complaint with a competent supervisory authority.
The Italian supervisory authority is the Garante per la Protezione dei Dati Personali.
United States
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where such laws apply to Claryven, requests may be submitted to:
10. Children
Claryven is intended for adults.
Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children.
11. Security
We use reasonable technical and organizational measures, together with the security features provided by our service providers, to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties.
We encourage you to review their privacy information before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, legal obligations, or business practices change.
The latest version will be published on this page with an updated revision date.
14. Contact
For questions about this Privacy Policy or the processing of personal information:
Claryven
Sonia Alecci
Via Bologna 6
Custonaci (TP), Italy
VAT No.: 02824620815
Email: support@claryven.com